Strengthening trust, psychological safety and decision-making across banking, financial services, and public service.
Organisations in regulated and high-pressure environments face increasing scrutiny - from customers, regulators, staff, and the public.
When people do not feel safe speaking up, risks go unnoticed, decisions suffer, and trust erodes.
Chase McCarthy & Associates helps organisations and leaders create cultures where people are heard, accountability is clear, and better decisions get made — especially when it matters most.
Mark has previously worked in the Irish Revenue Commissioners, in the Life Assurance Industry with Canada Life and Irish Life, in Corporate & Retail Banking with PTSB, Bank of Ireland and Ulster Bank. He has led some of the most high-profile bank remediation programmes in both Ireland and the UK in the last 15 years, and has experienced first hand, the cultural and leadership challenges of organisational change.
Mark holds a Masters Degree in Business Administration from Dublin City University (DCU), he is a Certified Ethical & Cultural Advisor through the Institute of Bankers & University College Dublin (UCD), he is a Behavioural & Values Analyst through Target Training International, and he is a Certified Financial Planning Professional through the Institute of Bankers, University College Dublin (UCD), and the Financial Planning Standards Board of Ireland (FPSB).